Frequently Asked Questions

How can we help you? Jump to: Covid FAQ, Fitness suite, pools, sports centre, memberships, fitness classes.

Fitness suite:

Do I need to have an induction to use the fitness suite?

Yes, we are a member’s only gym. You will need to join under one of our membership types, then book in for your induction with one of our instructors. You can read more about what types of memberships we offer and join online here.

How old do you have to be to join the gym?

You must be 16 years old to become a member. If you are 16-17 years old your parent or guardian must complete the membership on your behalf. Please insert the young person’s name in the ‘Unique Reference No’ field and enter their details in the Junior User section of the next page when signing up online. You can read more about this here.

How do I book in with a fitness instructor

You can book in for an induction, or 1:1 training session with one of our instructions via reception. Either call 01706 716680 or ask on your next visit. All our gym based memberships include free 1:1 training sessions.

What times are the sauna and steam room open?

The sauna and steam rooms are open during our fitness suite normal opening hours. Which are Monday - Friday 6.30am - 10pm, Saturday 8am - 5pm and Sunday 9am - 5pm. On bank holidays we open 9am - 5pm. Seasonal closures are displayed around the centre and on our social media.


What temperatures are your pools?

Our pools are normally heated to 32 degrees for the small pool, and 29-30 degrees for the large pool. Temperatures can sometimes fluctuate, so if you have specific requirements, be sure to ask at reception. We also have a display in our reception which indicates what the temperature is, and when the last test was taken.

What time are the pools open?

Our pool timetables can change frequently due to nature of seasonal programming and training sessions. You can view our up to date pool timetable here. We always recommend checking this timetable before setting off for your swim.

Do you offer pool parties?

We certainly do. We offer parties in our small pool and on our pool inflatable. You can read more about our party packages here.

How many children can I bring swimming with me?

In the large pool 1 adult can bring 2 children aged 4-7yrs or 1 child under 4yrs. In the small pool 1 adult can bring 3 children aged 4-7yrs, or 1 child aged 4-7rs and 1 child under 4yrs, or 2 children aged under 4yrs. For more information on admissions criteria, and the definition of an adult please click here.

Why can't snorkels, masks and flippers be worn in the pool during public swim sessions?

Snorkels, masks and fins can present several issues during public sessions, particularly when busy. Snorkels allow the user to breathe while face down making it difficult for the pool staff to see if a user is in difficulty. It is also possible that snorkels can catch other swimmers in the face. For these reasons, use is limited to scheduled sessions, like underwater hockey, where trained sub-aqua coaches are present.

Do you have swimming lessons available for children?

There are a number of swimming lesson providers available at OHLC. Lessons are available from pre-school up to school age, beyond lessons there are also clubs for continued training. You can read all about these here.

Do you do female only swim sessions?

We don’t currently offer female only swim sessions. If this is something you think we should provide, please let us know by emailing

Sports centre:

Can I pay on arrival for my sports booking?

We’re afraid not, we can’t make bookings without taking payments. You can book sports courts over the phone by calling reception on 01706 716680.

Can I borrow rackets, shuttlecocks or balls for squash and badminton?

We have both squash and badminton rackets available for hire. The cost is £3.50 per racket. A deposit may be required. We don’t loan out squash balls or shuttlecocks, but these are available for sale. Squash balls are £3.00 each and shuttle cocks are £2.50 each.

What times are sports courts available?

Our sports courts are open from 6pm – 10pm Monday – Friday, and 9am – 5pm Saturday and Sunday.

How far in advance can I book an activity?

MYou can book activities like badminton, squash and 5-a-side up to 7 days in advance. If you would like to block book an activity for 12 weeks.

Are changing rooms are available?

Yes, these are located in the main school building for both indoor sports and the astroturf. Our receptionist will direct you from the entrance. Unfortunately we can’t let customers using outdoor facilities use the changing rooms or toilets in the pool building for hygiene reasons.


Can I join online?

You can join online if you wish to take one of the below membership options: flexi, peak, off peak, swim only, student (you will need to bring your ID on your first visit) and over 60's (you will need to bring your ID on your visit first visit). You can join online here. Corporate and sponsorship memberships are not available online, please call in to reception to sign up or contact reception on 01706 716680, we will be more than happy to help.

What do I need to bring when I join?

Whether your coming to join with us, or you have joined online and it’s your first day, you’ll need to bring a couple of things with you. Your initial payment, your membership starts the first day you join, when following the online joining click the pro rata calculator to find out how much this will be. You will also need to bring your £15.00 joining fee with you. Student ID if you are joining on a student membership, and proof of age if you are aged 16-18 or joining on over 60's membership. If you are joining with us at reception, you’ll also need to bring your bank details.

Do you do swimming memberships for children?

We don’t, but we can create a cashless account for your child. This will enable you to top up their account over the phone or in person, which they can then use to pay for swimming. For more information about cashless accounts please email

Do you have membership options with no contract?

Yes we do, our Flexi membership option gives you all the same access levels as our Peak membership but with no contract. This membership is £36 per month. You can read more about our membership types here.

Can I change my membership type within the first 12 months?

You can upgrade your membership at any time, we would simply need you to pay the difference or change your subsequent direct debits. You can only downgrade your membership after your minimum contracted term. You can find more information here. For help with membership changes please email

Can I just cancel my direct debit with my bank?

No. Cancelling your direct debit with your bank does not cancel your contract with us, it will simply mean your contract will go into arrears. You’ll then start accruing late payment charges and we don’t want that! If you are thinking of leaving us, you’ll need to complete a cancellation request form here. A member of our team will then process this for you, and contact you if there are any problems.

Fitness classes:

Can I come to fitness classes if I'm not a member?

100% Yes! Non members are more than welcome to attend our fitness classes, the cost is £4.00 per class.

Do I need to book in advance for fitness classes?

We recommend you book in advance. Some classes are very popular and can become fully booked. If you are a pay as you go user, you will need to pay for your class at the time of booking. Members can book online here.