Oulder Hill Leisure Complex is committed to making a positive difference to sport and leisure opportunities in the community through activity programmes, partnerships and education, ensuring that opportunities are available to anyone who may wish to engage in physical activity.
Continuous improvement is vital to focus our efforts and ensure we remain fresh in our ideas and provide a service that is current and responsive to the needs of the local community. We also develop our centre and our people as we strive to do better in our day to day operations and improve our service and facility.
We are, together with our partners, committed to continuously improve service standards and provide a high quality leisure experience for all users of the facilities.
Using information captured through customer feedback, surveys, audits and reports we will develop an improvement plan. This improvement plan will include physical improvements to the centre alongside procedural and administrative improvements. We will utilise measurement data to assess the impact these improvements have had on our service delivery.