Membership changes

If your circumstances alter after joining us, you can change your membership or freeze it as you need.

Covid FAQ

For any membership changes surrounding covid-secure guidelines or restrictions, please ensure you read our Covid FAQ here before completing any request forms.

Freezing memberships - Covid-19

If you would like to put your membership on hold, you can freeze your account for up to 3 months at a time.

Direct debit members

You can freeze by clicking the button below. You’ll need your direct debit reference number and your post code to log in. Your direct debit reference number can be found on your original joining email, or on your bank statement against your direct debit payment. This will be a 12 digit number and will begin with either ‘2001’ or ‘7102’. Once logged in, click the link to ‘freeze’ account and follow the instructions.


Paid in full members

If you have paid up front for 12 or 6 months, please complete the request form linked below and a member of our team will freeze your membership.


Changing your membership

You can change your membership type or payment method. We are unable to downgrade your membership during your minimum contracted term, however you can upgrade at any time.


Updating your bank details and missed payments

Direct debit customers can update their bank details, make payments for missed membership payments and more by logging into the Debit Finance - My Payments portal. You'll need your DFC/Direct Debit reference number and postcode to log in.


Cancelling your membership

We are sorry to hear that you are thinking about cancelling your membership. We advise talking to a member of our team first either in person, over the phone via 01706 716680 or emailing before you cancel, we may be able to help with any issues you may have.

If you are sure you would like to cancel, there a few things you will need to know first.

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