Closure January 2021 FAQ

Following the Prime Minister’s announcement we will be forced to close until restrictions are eased. This is an ever-changing situation, and we will keep up to date with the latest information.

We understand this is disappointing for most of our members and customers, it is for us too. We’ve always put the health and safety of our customers first and we will continue to do so.

Jump to: Memberships, reopening, keeping healthy and active from home.

Memberships:


Please be reassured that you won’t pay for your membership while we are closed. We will automatically freeze your membership. When we reopen and reinstate your membership, we will ensure the closure period is calculated and credited to your membership.

There may be a delay in stopping your direct debit with your bank due the amount of notice received on changes to restrictions. We will adjust this on your next payment when we reopen.


Please bear with us while we do our best to look after everybody the best we can. We ask that you direct any enquiries to memberships@ohlc.co.uk rather than over the phone or social media.


You don't need to do anything, we will automatically freeze your membership while we are closed.


If your Direct Debit normally goes out of your bank on the 1st or 8th of the month a payment will have been processed for January as we could not freeze in time. This payment will be adjusted on your next payment when we reopen. There may be a delay for some members whilst your bank stops your Direct Debit collection.


Please be reassured that you won’t pay for your membership while we are closed. We will automatically freeze your membership. When we reopen and reinstate your membership, we will ensure the closure period is calculated and credited to your membership.


Reopening:


We will be closed as long as government restrictions say we must. This is an ever-changing situation, and we will keep up to date with the latest information. We hope to see you soon, in the mean time stay safe, and keep active.


We will reinstate your membership as soon as we reopen. We'll be in contact just before to confirm a date to reopen and if there are any changes to guidance.


Keeping healthy and active from home:


Current members have access to www.ohlc.co.uk/members, here you will find online resources like workout plans, nutritional information and other membership perks. If you are a current member and don't have a log in for this area, please email memberships@ohlc.co.uk.


Keeping in touch with the people you workout with is important to keep you motivated, why not join our Facebook Community group?




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Located just outside Rochdale town centre, we share a site with Gracie Fields Theatre and Oulder Hill Community School.

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