We adhere to the latest Government guidelines, as well as guidelines from National Governing Bodies including UKActive, Swim England, Pool Water Treatment Advisory Group, Royal Life Saving Society. We require you to do the same.
You won’t have to book in advance for gym and swimming, although this will still be an option to guarantee your space. We have scheduled cleans throughout the day where your facility or activity will be temporarily closed for 15 minutes. Please check out the revelant timetables below.
Advance booking will still be needed for fitness classes.
Pay as you go swimmers will be able to book by ringing reception on 01706 716680 up to 2 days in advance. Payment will be required on booking over the phone, unfortunately we won't be able to take any payments on site.
Payments: Please note we are not currently accepting cash payments, this is due to our Covid-19 risk assessmnt to reduce contact for our team working on reception. You can by by card in person (contactless) or pre-book over the phone, or utilise one of our cashless accounts where you top up your account over the phone to make bookings on site.
Yes, you won't need to pre-book unless we are very busy.
You can read more about our admissions policy here.
Yes, we will have slightly new timetable of outdoor fitness classes available for pre-booking. There will be a meeting point for classes separate to reception. You’ll see the signs outside, or ask when you ring to book.
We also ask that you follow the turn up and train policy for classes.
The pool is now open for adult only, lane swimming sessions and family swim sessions. For the time being, all children must be accompanied by a supervising adult. You can read more about our admissions policy here.
We are not currently accepting cash payments, this is due to our Covid-19 risk assessmnt to reduce contact for our team working on reception. You can by by card in person (contactless) or pre-book over the phone, or utilise one of our cashless accounts where you top up your account over the phone to make bookings on site.
Our sauna and steam room will be open soon, once they’ve had a full service and maintenance check. We’ll post further updates on this.
Indoor sports facilities will remain closed for now. We will review this every 2 weeks.
Outdoor bookings for organised clubs: our astroturf facilitiy is now open to bookings from organised clubs which must follow their relevant NBG return to sport framework. You will need to go through a pre-approval procedure before we can accept bookings. This will involve supplying your organisations covid-19 risk assessments and any other covid-secure requirements.
Please cancel your booking as soon as possible. ‘No-shows’ will be monitored, and it may prevent you from being able to book in the future.
Pay as you go swimmers will be able to book by ringing reception on 01706 716680 from Monday 11th August, up to 2 days in advance. Payment will be required on booking over the phone, unfortunately we won't be able to take any payments on site.
The gym will be open 06:30-22:00 with small closures during the day for cleaning. Please check the timetables below;
We ask all our customers to allow our reception staff to check you in one at a time. Everyone must check into the centre.
We have adopted a one way system to help social distancing in smaller areas like corridors.
All users will arrive at the entrance doors and queue on the ground markings as required.
Gym users will enter the gym through the members changing rooms.
Gym users will exit the gym through the gym fire door and follow the arrows on the ground back to the main carpark.
Pool users will continue into the pool changing rooms.
Once ready, pool users will enter the pool through the middle poolside door only.
On poolside, you will need to turn right, and enter the lane with available space via the steps at the deep end.
When leaving the pool, exit via the shallow end steps.
You will then go through the viewing area and back into the changing rooms.
Pool users will then exit the facility through the café area fire exit.
Although the legal requirement to social distance will be removed from 19th July, it is still advisable to limit contact with those you do not live with.
Where possible, we ask that you shower at home after your activity.
Pool changing cubicles and showers – We ask customers to adopt the ‘beach ready’ approach arriving with your swimwear under your clothing to reduce time in the changing rooms.
Lockers – We have reduced the number of available lockers to reduce contact and touch points. We will phase these back in as required.
Gym changing rooms – will now be available.
If members wish to swim, you will need to pre-book a separate session to your gym session and you will need to follow the one way system using the pool changing rooms.
We encourage our customers to wear face masks during busy times or areas when not participating in physical activity.
We’d rather you didn’t. Gloves do not prevent you contaminating surfaces while you are wearing them. Regular handwashing and using hand sanitiser is more hygienic. Research suggests that wearing gloves reduces the amount of handwashing and so can increase transmission.
Following government guidance, our team will be provided with the relevant PPE to their task. Keeping distance is still the preferred method. PPE will be worn when providing first aid care if social distance can’t be maintained.
Both our staff and customers will have a responsibility for maintaining a clean and safe environment for everyone.
Hand sanitiser stations: It will be compulsory to sanitise your hands when you enter reception. We have hand sanitiser stations throughout the centre in addition to washrooms for regular hand cleaning.
Self-clean stations: we have self-clean stations for customers to use in each area of the facility including the gym, changing rooms and café area. Customers will need to clean equipment before and after use.
We will have cleaning stations in the gym for customer use which we will encourage customers to make use of these.
No, it’s important to help keep the gym hygienic. We have paper towels available at the cleaning stations.
We will do this for you automatically on re-opening.
You can always freeze your membership. When you freeze, you pay £5 per month instead of your normal membership fee.
We can freeze memberships in multiples of 1 month, but you can't freeze for more than 3 months in one go. If your circumstances warrant freezing for longer than 3 months, this must be approved by management. Please complete our freeze form online here. We aim to be as flexible as possible, so if you have any queries or questions please email email@example.com.
We will credit any payments for the period in March after closure. Please bear with our staff as we go through these adjustments, it may take a little time.
We will contact you to renew your membership and credit any time during closure. Please bear with our staff as we help each member.