Covid FAQ

OHLC will reopen on Wednesday 2nd December. Further details on which tier our region is placed under may result in changes to our normal programming.

We adhere to the latest Government guidelines, as well as guidelines from National Governing Bodies including UKActive, Swim England, Pool Water Treatment Advisory Group, Royal Life Saving Society. We require you to do the same.

Jump to: activities and pre-booking, during your visit, cleaning and hygiene procedures, memberships.


Activities and pre-booking:


All activities will need to be pre-booked when we reopen, including using the gym, pool and classes. This is to ensure we don’t exceed capacity where social distancing can be achieved. It will also give users piece of mind that they won’t be turned away.

  • You can view pool session times here.
  • You can view gym session times here.
  • You can view class times here.
  • Members can book online up to 7 days in advance by visiting www.ohlc.co.uk/book.
  • Pay as you go swimmers will be able to book by ringing reception on 01706 716680 from Monday 11th August, up to 2 days in advance. Payment will be required on booking over the phone, unfortunately we won't be able to take any payments on site.


Yes, members will need to pre-book their sessions.

  • You can view gym session times here.
  • Members can book online up to 7 days in advance by visiting www.ohlc.co.uk/book.


The pool is now open for adult only lane swimming sessions and family swim sessions. These sessions must be pre-booked, separately to gym sessions.

  • You can view pool session times here.
  • Members can book online up to 7 days in advance by visiting www.ohlc.co.uk/book.
  • Pay as you go swimmers will be able to book by ringing reception on 01706 716680 from Monday 11th August, up to 2 days in advance. Payment will be required on booking over the phone, unfortunately we won't be able to take any payments on site.
  • Family swim sessions Families can book an area in the pool for up to 6 people from one household, which must meet our swim admissions policy for the number of adults to children depending on the childrens ages. You can read more about our admissions policy here. The cost is £16 per family and is not included in membership.


Yes, we will have slightly new timetable of outdoor fitness classes available for pre-booking. There will be a meeting point for classes separate to reception. You’ll see the signs outside, or ask when you ring to book. We also ask that you follow the turn up and train policy for classes.


The pool is now open for adult only lane swimming sessions and family swim sessions. All sessions must be pre-booked. Families can book an area in the pool during programmed family swim sessions for up to 6 people from one household, which must meet our swim admissions policy for the number of adults to children depending on the childrens ages. You can read more about our admissions policy here. The cost is £16 per family and is not included in membership.


No, both the sauna and steam room will remain closed. We’ll let you know when we are able to reopen these facilities.


Our sports facilities are not currently open, we’ll continue to review this weekly following all relevant guidance.

Outdoor bookings for organised clubs: our astroturf facilitiy is now open to bookings from organised clubs which must follow their relevant NBG return to sport framework. You will need to go through a pre-approval procedure before we can accept bookings. This will involve supplying your organisations covid-19 risk assessments and any other covid-secure requirements.


Please cancel your booking as soon as possible. ‘No-shows’ will be monitored, and it may prevent you from being able to book in the future.


Members can book online up to 7 days in advance by visiting www.ohlc.co.uk/book.

Pay as you go swimmers will be able to book by ringing reception on 01706 716680 from Monday 11th August, up to 2 days in advance. Payment will be required on booking over the phone, unfortunately we won't be able to take any payments on site.


Apart from pre-booking sessions we will also close earlier in the evening to allow enough time to deep clean the facilities.


Please do not attend the facility if you are displaying any symptoms of Covid-19 including a high temperature, a new, continuous cough, a loss or change to your sense of smell or taste.




During your visit:


We ask all our customers to queue outside following the markings provided. We will allow one person into reception at a time to be properly checked in before the next in the queue can enter. This is to enable social distancing, and to make sure our receptionist has time to properly check in each member.


We have adopted a one way system to help social distancing in smaller areas like corridors.

  • All users will arrive at the entrance doors and queue on the ground markings as required.
  • Only one person will be permitted into reception at a time to check in.
  • Gym users will enter the gym through the members changing rooms.
  • Gym users will exit the gym through the gym fire door and follow the arrows on the ground back to the main carpark.
  • Pool users will continue into the pool changing rooms.
  • Once ready, pool users will enter the pool through the middle poolside door only.
  • On poolside, you will need to turn right, and enter the lane with available space via the steps at the deep end.
  • When leaving the pool, exit via the shallow end steps.
  • You will then go through the viewing area and back into the changing rooms.
  • Pool users will then exit the facility through the café area fire exit.


Yes, you will need to pre-book your 90 minute time slot for both the gym and pool. For the pool this will include changing time before and after your swim. Please be considerate of other members and only book one slot per day. We will review bookings regularly to monitor this.


We have adopted a number of new procedures when using the facility to aid social distancing regulations including adjusting our capacities, pre-booking only, one-way system throughout the centre, signage and reducing changing facilities.


Yes, we ask all customers to adhere to social distancing whilst using the facility. It would be difficult for our team to identify customers from the same household. To avoid confusion, we ask all customers to pratice social distancing.


Yes, we have updated our capacities for each activity to avoid overcrowding in all areas of the facility.


We have signage around the centre to remind you to socially distance including floor markings, directional signage and information signs including details of what to do during your visit.


Where possible, we ask that you shower at home after your activity.

  • Pool changing cubicles and showers – we have reduced the number of available cubicles and showers to aid social distancing. We ask customers to adopt the ‘beach ready’ approach arriving with your swimwear under your clothing to reduce time in the changing rooms. Hair dryers are not available.
  • Lockers – We have reduced the number of available lockers to ensure enough distance for social distancing in the pool changing rooms. Currently there are no lockers available for gym users as we ask all users to be ready to train when they arrive, and shower at home following their workout.
  • Gym changing rooms – will not be available for regular use, we ask you turn up ready to train and shower after your workout at home. There will be no locker or shower provision in the members changing area. Please speak to a member of our team before your booking for any special requirements.
  • If members wish to swim, you will need to pre-book a separate session to your gym session and you will need to follow the one way system using the pool changing rooms.
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The guidance we have received says it is not compulsory to wear masks when exercising. If you wish to wear a mask during your visit you can do. It’s important to note that wearing a mask does not remove the requirement to make sure you are socially distancing whilst using our facility.


We’d rather you didn’t. Gloves do not prevent you contaminating surfaces while you are wearing them. Regular handwashing and using hand sanitiser is more hygienic. Research suggests that wearing gloves reduces the amount of handwashing and so can increase transmission.


Following government guidance, our team will be provided with the relevant PPE to their task. Keeping distance is still the preferred method. PPE will be worn when providing first aid care if social distance can’t be maintained.




Cleaning and hygiene procedures:


Both our staff and customers will have a responsibility for maintaining a clean and safe environment for everyone.

  • Hand sanitiser stations: It will be compulsory to sanitise your hands when you enter reception. We have hand sanitiser stations throughout the centre in addition to washrooms for regular hand cleaning.
  • Self-clean stations: we have self-clean stations for customers to use in each area of the facility including the gym, changing rooms and café area. Customers will need to clean equipment before and after use.
  • Increased cleaning procedures: our team will carry out regular cleaning throughout the day and deep clean the facility each night. We will close 1 hour earlier each day to facilitate this.


Yes, we will have cleaning stations in the gym for customer use. You will need to wipe equipment before and after you use it, including free weights. We will also be cleaning more regularly throughout the day, however it’s very important that you also clean your equipment.


No, it’s important to help keep the gym hygienic. We have paper towels available at the cleaning stations.




Memberships:


We will do this for you automatically on re-opening.


You can always freeze your membership. When you freeze, you pay £5 per month instead of your normal membership fee.

We can freeze memberships in multiples of 1 month, but you can't freeze for more than 3 months in one go. If your circumstances warrant freezing for longer than 3 months, this must be approved by management. Please complete our freeze form online here. We aim to be as flexible as possible, so if you have any queries or questions please email memberships@ohlc.co.uk.


We will credit any payments for the period in March after closure. Please bear with our staff as we go through these adjustments, it may take a little time.


We will contact you to renew your membership and credit any time during closure. Please bear with our staff as we help each member.


Yes we are pleased to welcome new members. Pleae head over to www.ohlc.co.uk/memberships to join.


We have suspended free day passes temporarily. We’ll keep reviewing this and let you know when we can accommodate free day passes again.




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