Do I need to pre-book for any activity?

You won’t have to book in advance for gym and swimming, although this will still be an option to guarantee your space.

Remember to check the pool timetable before you visit for available sessions.

Advance booking is advised needed for fitness classes.

Members can book online up to 7 days in advance by visiting www.ohlc.co.uk/book.

Pay as you go swimmers will be able to book by ringing reception on 01706 716680 up to 2 days in advance. Payment will be required on booking over the phone.

Payments: Please note we are not currently accepting cash payments, this is due to our Covid-19 risk assessmnt to reduce contact for our team working on reception. You can by by card in person (contactless) or pre-book over the phone, or utilise one of our cashless accounts where you top up your account over the phone to make bookings on site.

What payment methods are you currently accepting?

We are not currently accepting cash payments, this is due to our Covid-19 risk assessmnt to reduce contact for our team working on reception. You can by by card in person (contactless) or pre-book over the phone, or utilise one of our cashless accounts where you top up your account over the phone to make bookings on site.

Are the sauna and steam rooms open?

Our sauna and steam rooms are now open. The maximum capacity for the sauna and steam rooms will be 3 persons in each. This is because of the ventilation and space available.

To monitor this and fair usage we ask that customers sign in and out of both the sauna and steam rooms during use.

Our team will also conduct regular checks.

We are not currently operating a pre-booking system for the sauna or steam room. This is because most of our members use these facilities for short periods of time at the end of their session and we want to offer as much flexibility as possible.

Are the sports facilities open?

Indoor sports facilities will remain closed for now. We are continuing to review this.

Our Astroturf facility is currently open for bookings, however we don't currently have any changing rooms available for this facility. Toilet provision is available.

I have Covid-19 symptoms, can I attend your facility?

Please do not attend the facility if you are displaying any symptoms of Covid-19 including a high temperature, a new, continuous cough, a loss or change to your sense of smell or taste.

Do I need to wear a mask?

From Friday 10th December face coverings will be required by law in most indoor settings. This means we require you to wear a face covering when moving about our centre or in communal areas like changing rooms. You do not need to wear a face covering while you are exercising, eating or drinking.

Will your staff need to wear masks or other PPE?

Following government guidance, our team will be provided with the relevant PPE to their task. Keeping distance is still the preferred method. PPE will be worn when providing first aid care if social distance can’t be maintained.

Can I wear gloves when I attend?

We’d rather you didn’t. Gloves do not prevent you contaminating surfaces while you are wearing them. Regular handwashing and using hand sanitiser is more hygienic. Research suggests that wearing gloves reduces the amount of handwashing and so can increase transmission..

Do I need to keep social distance from people I do not live with?

Although the legal requirement to social distance will be removed from 19th July, it is still advisable to limit contact with those you do not live with.

Can I just walk in?

We ask all our customers to allow our reception staff to check you in one at a time. Everyone must check into the centre.

What cleaning procedures are you following?

We are following all relevant government and industry guidance. We are cleaning touch points frequently throughout the day. Each room/area has a cleaning check sheet on display where you can see the last time the area was checked/cleaned.

We have 'self-clean' stations for cusotmers to use in each area of the facility inclkuding gym, changing rooms and cafe area. Customers can wipe down equipment before and after use.

Do I need to clean equipment in the gym before or after I use it?

We will have cleaning stations in the gym for customer use which we will encourage customers to make use of these.

Can I take a sweat towel into the gym?

No, it’s important to help keep the gym hygienic. We have paper towels available at the cleaning stations.

How do I restart my membership after a government closure/lockdown?

We will do this for you automatically on re-opening.

If you have opted to extend your freeze and wish to resume prior to the date frozen to, please email memberships@ohlc.co.uk.

How do I freeze my membership?

We can freeze memberships in multiples of 1 month, but you can't freeze for more than 3 months in one go. If your circumstances warrant freezing for longer than 3 months, this must be approved by management. Please complete our freeze form online at www.ohlc.co.uk/membershipchanges. We aim to be as flexible as possible, so if you have any queries or questions please email memberships@ohlc.co.uk.

I'm a paid upfront member but my membership expired while you were closed, what do I do?

Any time for government closures/lockdowns's has been credited to your membership. Once this has expired, you will need to renew your membership as normal.

My direct debit payment has been taken out during a period of closure / lockdown, what do I do?

Sometimes the amount of notice we received on changing restrictions meaning we have to close is not enough time to stop everyones direct debits if the payment dates are close the annoucements. We will always ensure you only pay for the months we are open, and in these cases the payments are credited forward to months when we are open again. For example, November 2020 lockdown, it was not possible to stop payments due 1st November, and so these customers did not pay for their membership in December 2020 when we were open.