Leisure Department Administrator (Maternity Cover)

Location:                    Oulder Hill Leisure Complex, Hudsons Walk, Rochdale, Lancs OL11 5EF
Contracted Hours:      20 hours per week
Salary:                        £7.21 per hour
Shift Pattern:              06:30 – 22:30, 5 days over 7 to include Public Holidays and Weekends
Responsible To:         Leisure Manager
Responsible For:       Own working practice.  Liaison with staff, customers and contractors

Job Summary:           
To provide administration within the leisure department.  To encourage a workplace culture that contributes to the aim of continuous improvement.     

Maternity Cover required: 21st September for 9-12 months.

Closing Date: 31st August 2015

A vacancy has arisen within GFM Ltd for a Leisure Department Administrator for maternity cover. You will be expected to work 20 hours per week (Mon-Wed), however some flexibility will be required. The position is for a Leisure Department Administrator to provide administration for Oulder Hill Leisure Complex and Gracie Fields Theatre. The facilities include a 688 capacity theatre, 25m swimming pool, learner pool, fitness suite, sauna, steam room and sports facilities including badminton courts, squash courts and astroturf pitch.

The successful applicant must: -
 - Be able to communicate with a wide range of people effectively at all levels.
 - Have experience of working in an administrative role.
 - Have a confident and polite manner.
 - Have an excellent telephone manner.
 - Have excellent IT skills
 - Have experience handling money and accounting for and receipting of income.
 - Have 5 GCSE passes at grade C and above.
 - Have good communication skills written and verbal
 - Be able to work unsupervised
 - Be able to work in a busy environment
 - Be able to work as part of a team
 - Possess a pleasant and friendly personality
 - Have a flexible approach to work
 - Have commitment to first class delivery of service
 - Strong organisational skills and ability to work to a deadline
 - Be able to make bookings for sports courts or theatre tickets using computer software
In addition, it would be beneficial, but not essential, to: -
 - Have experience of working within a wet and dry leisure centre environment
 - Have expeirence working within a theatre and/or box office environment
 - Hold RSA Typing
 - Hold a current 3 day First Aid at Work qualification
 - Hold relevant skills, in other leisure disciplines
 - Appointment is subject to satisfactory CRB clearance and references.
A job description can be found below. Applications are available via e-mail, CV’s may be submitted.
Only successful applicants will be contacted.


Key responsibilities:

To administrate the membership process including joining, changes/freezes and cancellations.

To produce the pro rata card for new members, ensuring it is up to date at all times.

Regular monitoring of all live direct debits and liaison with direct debit contractor.

Regular monitoring of all paid in full memberships.

To ensure members with outstanding payment are prevented entry to the facilities by using the computerised database and booking system and liaison with reception and duty managers.

To operate the computerised database and booking systems and any associated technology adhering to the guidelines instructed by the third party manager.

To ensure the computerised database and booking system is kept up to date with information from the direct debit contractor.

To liaise with the direct debit contractor, members and the third party manager to ensure any outstanding payments are received.

To deal with enquiries face to face and over the telephone.

To report any issues, complaints, payment issues to the third party manager.

To maintain membership filing system in a compliant manner.

To administrate promotions and special offers.

To ensure membership forms, booking forms, direct debit forms etc are up to date and in stock.

To carry out internal audits on reception processes and procedures including those associated with memberships.

To liaise with contractor/supplier for support and assistance with the computerised database and booking system, ensuring verification codes are up to date.

To raise purchase orders as required.

To perform typing and general administration duties as assigned.

To provide reception cover for breaks, illness and annual leave.

To receive ticket bookings and payment using the computerised booking system.

To send weekly ticket sales reports to performance promoters or producers and the third party manager.

Assistance in management of Helpdesk, providing cover for breaks, illness and annual leave.

Assistance in producing reports and information to the third party manager on a routine basis and as required.

To provide concise and accurate information on memberships, new joins, cancellations and payment status to the third party manager.

To be aware of and adhere to all GFM Limited and Quest practices, policies and procedures, ensuring all records are kept up to date.

To observe good personal hygiene and appearance including uniform

To undertake any mandatory training relevant to your position.

To perform any other duties as may be assigned by the Third Party Business Manager.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

This post is subject to the Criminal Records Bureau checking process

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the overall business objectives of the organisation.

Oulder Hill Leisure Complex

Hudson's Walk, Rochdale, OL11 5EF

Tel: 01706 716680

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